top of page

Do you live in Longueuil (QC)? Discover our pharmacy and homecare services

Do you live in Longueuil (QC)?
Discover our services in pharmacies or at home

Frequently Asked Questions

  • To become a client, simply contact us by phone, email or by making an appointment. We will be happy to open your file and explain how we work.

  • While using an external preparation center may slightly increase preparation time, it enables us to focus more of our energy on monitoring your health. We believe that when your medication needs are meticulously planned, it results in a higher quality of service for you.

  • Step 1: Approximately one week before your scheduled renewal date, a member of our team will contact you using your chosen method of communication.

     

    Step 2: Once all your needs have been validated, your order will be prepared and delivered to your home on the date you have agreed.

  • Except in emergency situations, a delay of four business days is required for your order to be processed. We strongly encourage you to entrust us with planning your needs in advance to ensure you never run out of medication.

    For new prescriptions that require urgent attention, we will do our utmost to serve you on the same day. Generally, we define urgent medication needs as those related to infections, pain, or specific instructions from your doctor. However, we understand that exceptions may arise, and we are always available to discuss your unique circumstances with you.

  • If the situation requires it, we will come to meet you.

    All home visits are by appointment and must be scheduled in advance.

  • If you are not there at the time agreed for your delivery, your order will be returned to the pharmacy and we will agree on a convenient time for you to collect it.

  • We believe it is in your best interest to have your professional fully focused on your needs during your interactions, without being distracted by other tasks in the typical workflow. This approach enables us to deliver a superior level of service tailored to you.

My health plan offered - How it works

  • Whether it's to ensure you receive the right treatments, to get a second opinion on the therapeutic approach implemented for you or simply to learn more about the decisions made about you, the health plan allows you to learn about the scientific evidence that supports your doctors' decisions.

  • These studies are at the core of recommendations regarding the different therapeutic approaches to adopt. By helping you become aware of them, our goal is to assist you in taking a more active role in your health.

  • This text seems clear and professional. Here’s a slightly refined version to ensure clarity and a smooth tone:

    Once completed, you will be granted unique and confidential access. You will then have the freedom to review, comment on, or correct any information as needed. Following this, if you so desire, a follow-up can be arranged to help implement your new objectives.

  • It has been demonstrated that well-informed individuals tend to enjoy better health. Keeping you informed is, therefore, a vital mission for us. Our goal is to complement and enhance any plans already in place to support your health and well-being.

  • This original approach sets us apart from your current pharmacist. We have structured our workflow to give us the flexibility to work more closely with you, ensuring your benefit. Few professionals dedicate the time and effort required to provide this level of personalized care.

  • No, within the framework of this service, we present to you the main studies concerning pharmacological treatments on the basis of the recommendations made by the expert groups.

  • No, the responsibility ultimately lies with you. Our role is to support you and enhance your chances of achieving your goals. We are fully committed to doing this with dedication and care.

In case of emergency

  • If you have a new prescription that you urgently need, we will do everything possible to provide it to you on the same day.

    Generally, we define emergency medication needs as those related to infections, pain, or specific instructions from your doctor. However, exceptions to this rule are always possible, and we are here to listen and discuss your specific situation with you.

  • Following the assessment of your needs, if it is necessary for you to obtain medication the same evening, we will come to deliver it to your home.

bottom of page