At Mathieu Janelle Pharmacy, we place great importance on protecting the personal information of our clients, employees, and representatives. In compliance with the Private Sector Privacy Act, we are committed to safeguarding the confidentiality of personal information collected during our activities. Our privacy policy aims to inform you about our practices regarding the collection, use, disclosure, retention, and protection of your personal information. By providing us with your personal information, you agree to the terms of this policy and authorize us to process your information accordingly.

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1. Consent

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1.1 Commitment to Privacy Protection

We are committed to protecting the privacy of our users. We collect and use personal information only with their explicit consent and in accordance with applicable laws.

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1.2 Acceptance of Our Privacy Policy Terms

By accessing our website at www.pharmaciemj.ca or providing us with personal information, you accept the terms of our privacy policy, including your consent to the collection and use of your personal information as outlined in this policy.

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1.3 Right to Withdraw Consent

You have the right to withdraw your consent at any time, subject to certain legal or contractual restrictions. We will inform you of any potential consequences of this withdrawal, such as the inability to provide certain products or process specific requests. Your decision to withdraw consent will be recorded in our files.

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1.4 Exceptions to Consent Requirement

In certain exceptional circumstances, we may collect, use, or disclose personal information without obtaining prior consent. This could occur in situations where legal, medical, or security imperatives make obtaining consent impossible or impractical. Examples include suspected breaches of contract, fraud prevention or detection, or law enforcement needs.

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2. Collection of Personal Information

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2.1 Methods of Collection

We collect personal information through various channels, including:

• Emails and communications with our customer service

• Online request forms (e.g., for appointments)

• Forms sent via email

• Forms completed by staff during phone conversations

• Cookies and similar technologies on our website

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2.2 Third-Party Collection

We may also collect information via third parties, such as:

• Technology service providers for online orders or newsletters

• Payment service providers for processing transactions

• Cloud-based companies storing customer data

• Digital marketing firms analyzing user behavior on our website

• IT security providers monitoring threats and protecting data

• Customer relationship management (CRM) systems organizing client interactions

• Logistics providers handling product deliveries

• Healthcare professionals involved in your care

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3. Types of Personal Information Collected

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3.1 Data Categories

We collect a variety of data, including but not limited to:

• Personal identifiers (name, postal address, email, phone number)

• Technical or digital information (IP address, online activities)

• Financial details (payment information)

• Health data (weight, gender at birth, medical history, lifestyle habits, medication intake)

• Demographic information (age, ethnicity, nationality, place of residence)

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3.2 Children’s Privacy

We do not knowingly collect personal information from children under the age of 14 without prior parental or legal guardian consent. By using our website, you confirm that you are at least 14 years old. If you are under 14, please do not attempt to provide us with personal information. If we discover that we have inadvertently collected information from a user under 14, we will delete it immediately.

If you believe a child under 14 has provided us with personal information, please contact us using the details in the following section.

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4. Use of Personal Information

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4.1 Purpose of Use

Your personal information is used for various essential activities, such as:

• Responding to inquiries and requests

• Processing payments and issuing receipts

• Managing registrations for events, newsletters, or web downloads

• Enhancing user experience on our website

• Sending marketing communications, with an option to unsubscribe

• Managing user accounts for access to site features

These uses aim to enhance your interaction with our services and organization.

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4.2 Control Over Data

We provide options to control and limit the collection of your personal information, such as:

• Choosing communication preferences (phone, SMS, email)

• Opting out of specific services or loyalty programs

• Managing cookies on our site

• Giving granular consent for specific data uses

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Note: Certain choices may limit access to our service features, e.g., disabling cookies may affect website functionality.

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5. Sharing and Disclosure of Personal Information

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5.1 Data Access and Usage

Personal data is shared with specific staff categories and partner organizations to deliver products and services efficiently. Examples include:

• Customer service: Access to contact details for inquiries

• Marketing team: Use of data for campaigns

• Delivery partners: Access to addresses for order shipping

• Payment processors: Access to financial details for transactions

• Security personnel: Data monitoring and protection

• Legal consultants: Ensuring compliance with laws

• Cloud service providers: Secure data storage

• Research partners: Collaboration on innovations

• Debt recovery agencies: Handling payment defaults

All shared data is used solely for outlined purposes, ensuring confidentiality.

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1. Links to Other Websites

2. Our website may contain links to third-party sites. Once you leave our website, your information is no longer subject to our privacy policy. We recommend reviewing the privacy policies of external websites before sharing any information.

3. Security Measures
   We implement robust physical and technological security measures, such as:

• Electronic locks and restricted access to data storage areas

• Staff training on data protection best practices

• Intrusion detection and monitoring systems

• Disaster recovery plans for data restoration

Although we strive to secure your data, no transmission or electronic storage method is 100% safe.

For the full privacy policy or further inquiries, contact us at info@pharmaciemj.ca or by mail at 112 rue St-Sylvestre, bureau 3, Longueuil, Québec, J4H 2W3.